Sony Interactive Entertainment is facing a class action lawsuit in Illinois over allegations that the company knowingly concealed a defect in the hardware of the PlayStation 5.
The suit was filed by Christina Trejo on July 12 and alleges that the PlayStation 5 contains a flaw that causes frequent crashes and sudden loss of gameplay progress. It’s worth noting that Sony’s next-gen console has been available since late 2020 and nothing like what Trejo is describing has ever been reported by the wider PS5 community.
Regardless, Trejo, an Illinois resident, claims Sony was well aware of the console’s defect through “warranty repair requests and consumer complaints online.”
“Although the PS5 can be used for many entertainment purposes, playing video games on the console is its primary function,” Trejo said.
“The console defect affects users’ ability to play video games and impairs the primary function and overall usability of the PS5. However, despite its knowledge of the console defect, the defendant has not disclosed and continues to fail to disclose the defect to consumers before they purchase the PS5, and defendant has taken no substantial steps to remedy the problem.”
Trejo bought his PS5 at a Walmart for $499.99 plus tax, but claims the console started consistently crashing months later. She aims to represent customers in the United States who purchased a PS5 in the country and is suing for violation of Illinois consumer laws, breach of warranty, and unjust enrichment. Trejo wants class action certification, damages, costs, costs and a jury trial.
The wider PlayStation community hasn’t shared many stories similar to the issues alleged by Trejo. However, a much more widespread PS5 issue that has also been the subject of lawsuits since the console’s launch is DualSense drift.
In 2021, a US law firm announced a class action lawsuit against Sony over the well-documented “drift” defect that can affect DualSense controllers after a period of time, causing the controller’s thumbsticks to shoot almost constantly in one direction.
Sony has yet to respond to Trejo’s lawsuit.